Frequently Asked Questions

What pandemic protocols are expected of new residents and/or their families during the move-in process at Waterford Terrace?

We ask that families limit the number of persons assisting in the physical moving of the new
resident’s belonging in order to protect the resident population and staff. A move-in coordinator will
assist you by setting up a time in which to bring your loved one into the community and make them
comfortable in their new home. We will provide daily check-ins with you on your loved one’s process
and facilitate video conferencing calls so that you may continue to visit with them one-on-one while
ensuring that their safety and the health of the resident population and staff is not put at risk.

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