Jennifer Gross, Executive Director, and Lisa Jackson, Health Services Director at The Haven at North Hills in Pittsburgh, were recently interviewed about their integral roles in providing luxurious and comfortable retirement options for modern seniors. Their responses reveal the secrets behind one of the best retirement communities in Pittsburgh, The Haven at North Hills.
As Health Services Director and Registered Nurse, Lisa Jackson oversees the admission process for residents, assists with the development of care plans, works with long-term care insurance companies to advocate for residents, oversees the selection and growth of top-notch staff, and trains and oversees medication technicians. Jennifer Gross, Registered Nurse, and Executive Director develops the organization’s strategy for excellence in patient care and performs and oversees the business functions that keep the community operating efficiently and successfully.
The Haven features personal care as well as memory care for those who need it, allowing seniors to age in place without losing the luxuries and familiarity of home. Lisa Jackson shares the secret behind their successful, multilevel care program: “Our number one priority is to keep all our residents as active, both mentally and physically, as possible. We have a very busy activity program to assist with this, [as well as] a wonderful wellness nurse” who monitors and assesses residents and then stays in close communication with their physician for the best care possible.
Memory care is an integral component in this senior living community, but one that few Pittsburgh retirement communities offer. About their compassionate memory care program, Ms. Gross says, “We teach our staff to love [our residents as] the person they are today. Too much reminiscence used in the wrong way may make them feel as if they’re doing something wrong today. We celebrate the daily accomplishments.” It’s this understanding and approach that creates a comfortable, empowering environment for senior residents who are struggling with memory loss.
Despite the saturation of retirement communities in Pittsburgh, The Haven at North Hills continues to thrive many years after its debut. Ms. Jackson identifies the reason for their continued reputation as the senior community of choice in the area is the extensive tenure of their staff; in fact, many of their employees have been with the organization, for 10, 15, and even 20 or more years, an indication that they “love what they are doing,” according to Ms. Jackson.
If you’re considering The Haven at North Hills but struggling to commit, leaders Jennifer Gross and Lisa Jackson urge you to request a personal meeting with them. Because they’re both born and raised in Pittsburgh, their community roots run deep and have allowed them to develop a true-to-its-roots senior community of local retirees with unique and interesting lives that tie them together and form the foundation for new and meaningful friendships.
If given the opportunity, they would share with you with the special atmosphere that feels just like home, the luxurious hotel-like amenities that allow you to reap the rewards of retirement, and the family-like bonds between staff and residents alike.
The modern retiree is seeking a modern senior community that feels just like home and The Haven at North Hills delivers all of that and more. To learn more about the leadership that has led this community to success or what retirement living could look like for you at The Haven, contact us today for a tour and personal visit with our local leadership. We can’t wait to meet you and hear your story.
This blog was first published here: Sunshine Retirement Living, November, 2018.